This Privacy Policy explains how Cycle Haven handles personal data in connection with its bicycle repair workshop services and website use. It applies to visitors, customers, and other individuals who contact us or use our services.
This section outlines how information handling, individual rights, and support channels are addressed within this notice.
Personal data is used to respond to inquiries, schedule and manage bookings, inspect bicycles, prepare quotes, carry out repairs and adjustments, record service outcomes, process payments, maintain business records, improve site reliability, and communicate about service status or related administrative matters. We may also use limited information to send seasonal maintenance reminders where permitted and relevant to the customer relationship.
We may share personal data with service providers that support website hosting, communications, record keeping, payment processing, or other operational functions. These parties are expected to use the information only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
We may disclose personal data when required to comply with law, a lawful request, a court order, or another binding process. We may also share information where needed to protect our rights, resolve disputes, prevent misuse, or support safety and security investigations.
We may collect identification and contact details, bicycle service details, appointment information, payment-related records, communication content, and technical data such as device or browser information. When a bicycle is brought in for inspection or repair, we may also record information needed to assess the condition of the bicycle, the requested work, and the status of the service order.
We collect personal data when you submit an inquiry, make a booking, visit the workshop, approve a quote, arrange payment, or communicate with us by phone, email, contact form, or in person. We may also generate internal records from inspection notes, service summaries, and website or device logs used to maintain the site and support operations.
Cookies may be session-based or persistent. They are used to keep the site functioning, remember limited preferences, measure basic usage, and support security and error handling. We do not rely on cookies to collect more information than is reasonably needed for these purposes.
You may manage cookies through your browser settings and, where available, through on-site preference tools. If cookies are disabled, some features such as form handling, session continuity, or basic site performance may be affected.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in some circumstances and ask about the basis on which we handle your information.
To make a privacy request, contact us using the details in this policy and describe the information or action you are seeking. We may ask for enough information to confirm your identity and locate the relevant records before responding.
We keep personal data only for as long as needed to manage inquiries, bookings, repairs, payments, service records, dispute handling, and legal compliance. When data is no longer required, we delete it or de-identify it where appropriate under our internal procedures.
If we make material changes, we will update the policy text on the website and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
